Typically, taking the route of hiring someone internally to create processes will take longer, cost more, and result in lower-quality outcomes. Here’s why:
First, the hiring process itself can take 1-2 months, including writing job ads, conducting interviews, screening candidates, and onboarding them. This is all before the actual process creation even begins. If you’re hiring someone of the same caliber as our team, it will take time to find the right fit.
At Systems and Teams, we have a proven process for creating high-quality, streamlined workflows.
Internal hires, however, often get caught up in distractions, reporting, and day-to-day company operations, which makes it hard for them to be objective. They might also gloss over important details, assuming everyone knows certain things—this is called contextual understanding.
When processes are missing this, they can be ineffective for new team members who aren’t familiar with the company’s internal knowledge.
We design processes to be so clear that anyone, even someone with no prior experience, could follow them. Internal team members, on the other hand, may inadvertently create flawed processes that rely too heavily on prior training or implicit knowledge.
Hiring internally also incurs greater costs, both in terms of capital and time.
You’ll face hiring costs, training expenses, potential revenue losses, unproductive teams, customer complaints, and rework from incorrect processes. These inefficiencies add up and can significantly hurt your business.
That’s why we recommend taking the easier and more effective route: work with a company like Systems and Teams, with a proven track record of creating high-quality processes across various industries and cultures. Our experience ensures that you get the best processes, built to optimize your operations from the start.